Shipping policy
At Noup, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Shipping Timeline
The time frame for order delivery is divided into two parts:
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Processing Time: Order verification, quality check, and packaging. All orders are sent to our fulfillment center for dispatch within 1–3 business days after the order is placed.
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Shipping Time: Typically take 7-15 business days to arrive.
Please note: During high-demand seasons or holidays, shipping carriers may experience delays beyond our control.
2. Tracking Information
You will receive a confirmation email with a tracking number once your order has shipped. You can track your package directly through our "Track Your Order" page on our website. Please allow 2–5 days for the tracking information to update in the carrier's system.
3. Address Accuracy
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Noup is not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
If you have any questions about your order or our shipping process, please reach out to us at: noupsupport@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)